Give less promises but deliver more
If you overpromise and fail to deliver, a client may lose trust in your service. But the opposite will make them delighted and willing to continue working with you. Cushion the budget and time. Giving results quicklier than expected will impress the client, unlike excessive promises getting delivered late. It will make them unhappy.
Talk about your service process
Before engaging in anything, ensure to involve your client by communicating. If you will have another team to work with them, introduce that team. Discuss the process involved and ensure they get confident in you from the start. Also, ensure they familiarize with the benefits people that work with you usually acquire.
Communicate effectively and create a rapport
Are you the kind that waits for your client to call first? If so, then you are losing it. They may feel like it is them chasing you. It is best to give timely updates by communicating proactively. Never delay or suspend your project’s details and create a rapport with them. This will make the reluctant to leave.
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