Tesco has issued a crucial alert to millions of Clubcard users urging them to update their app before a key deadline. This change, set to take effect in just days, could leave shoppers unable to access vital features if ignored. The move is part of Tesco’s broader push to bolster digital security and improve the user experience—but it hasn’t been without backlash.
Let’s explore everything you need to know about the new app update, the removal of Tesco Pay+, how to check your unused Clubcard vouchers, and how you can still take advantage of exclusive deals and offers.
Big Changes Coming to the Tesco App
Deadline for App Update: March 31
Tesco has confirmed that older versions of the Tesco grocery and Clubcard apps will stop functioning after March 31. Customers must update their apps before this date to continue accessing their accounts and Clubcard benefits.
In an email sent to users, Tesco said:
“To increase your data protection and online security, we’re updating our Tesco app to a newer version. After March 31, older versions of the app will no longer work.”
The update applies to both Android and iOS users. Customers can download the latest version of the Tesco app through the Apple App Store or Google Play Store.
Website Not Affected
Shoppers concerned about access can rest easy knowing that Tesco’s main website, Tesco.com, will continue to operate as usual. Only the mobile apps are affected by the update. This means users can still log into their accounts through a browser if needed.
Why Tesco Is Pushing the Update
According to Tesco, the primary motivation behind the update is to improve customer data protection and online security. With increasing cyber threats and heightened data privacy standards, retailers like Tesco are under pressure to modernize their systems and safeguard user information.
By requiring all customers to use the latest version of the app, Tesco ensures everyone benefits from enhanced security features, bug fixes, and better performance.
Tesco Pay+ Feature Discontinued
What Was Tesco Pay+?
Earlier this month, Tesco quietly axed its popular Pay+ feature from the app. This functionality allowed shoppers to pay for their purchases and collect Clubcard points in one seamless scan at checkout. For many, this was a major convenience, eliminating the need to carry a physical Clubcard or payment card.
Unfortunately, with the removal of Tesco Pay+, that convenience is now gone.
Customer Reaction
The decision sparked a wave of complaints on social media. Many long-time users expressed frustration, with some calling it a step backward in digital convenience.
- One user tweeted:”I was so gutted when I saw this email. Meant I didn’t have to carry my physical card and was so handy.”
- Another chimed in:”I’ve been using this since the first week it came out years ago. Unhappy with this—so much easier before.”
- And a third said:”This was so convenient, just scanning one QR… guess nobody used it other than me.”
Tesco responded by saying the company regularly reviews its payment options and discontinues features based on user data and evolving priorities. However, for the many who had adopted Tesco Pay+ as their go-to method, the change has been disappointing.
New Features Rolling Out: Personalised Clubcard Offers
Your Clubcard Prices: What It Means
Despite the backlash over Pay+, Tesco is moving ahead with other innovations. One promising update is the “Your Clubcard Prices” feature, now being trialled among select customers.
This functionality offers shoppers personalised discounts and offers, tailored to their purchasing habits. Rather than generic promotions, users will see exclusive price drops on items they frequently buy or are likely to be interested in.
It’s part of Tesco’s ongoing digital transformation, using customer data to provide a more customised experience—similar to how loyalty apps like Nectar or Boots Advantage operate.
Boosting the Value of Clubcard Points
The Clubcard remains one of the UK’s most popular loyalty schemes, and even with recent changes, it still offers great value—especially if used strategically.
How Clubcard Points Work
At the most basic level, customers earn one point for every £1 spent in-store or online. These points can then be converted into vouchers. Here’s the simple breakdown:
-
1 point = 1p
-
150 points = £1.50 voucher
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You need a minimum of 150 points to request a voucher
These vouchers can be used at face value in-store or online at Tesco. However, the real value comes when you redeem points with reward partners, where points can be worth up to double their value.
Where to Spend Clubcard Points
Tesco has partnered with over 100 brands and services. Some notable reward partners include:
- PizzaExpress
- RAC
- Disney+
- Virgin Atlantic Flying Club
- Zizzi
- Hotel.com
For example, a £5 Tesco voucher can become £10 at PizzaExpress or £15 off a RAC membership—depending on the current promotions. This is a smart way to stretch your grocery spend into dining, entertainment, or even travel perks.
Special Clubcard Deal: PizzaExpress Until End of April
Tesco Clubcard has also announced a limited-time bonus: customers can exchange points for money off both food and drinks at PizzaExpress until April 30.
Normally, points can only be redeemed for food at the restaurant chain. This added benefit means you can now enjoy a full meal—drinks included—on your Clubcard rewards.
Don’t Let Your Vouchers Expire
The Big Mistake Many Make
A surprising number of shoppers forget to use their Tesco vouchers, leaving free money on the table. Even worse, once a voucher expires—especially if it’s been turned into a reward partner code—it can’t be reclaimed.
Reward Partner codes are valid for six months, while standard in-store vouchers generally have a longer expiration window.
How to Check for Unused Vouchers
If you think you may have some unspent points or expired codes, here’s how to find out:
Log in to your Tesco Clubcard account
Visit Tesco.com or open the Clubcard app. You’ll need your Clubcard number, email address, and password.
Navigate to “My Clubcard Account”
Once logged in, go to the “Vouchers” section.
View your current vouchers
You’ll see a full list of all available, used, and expired vouchers.
Use your codes
For online purchases, enter the voucher code at checkout.
For in-store redemptions, print the voucher and take it with you.
Tesco allows you to reclaim up to two years of unspent vouchers, so even if you’ve missed a few, it’s worth checking now.
Expert Tips for Clubcard Maximisation
To get the most out of Tesco’s loyalty program, follow these practical strategies:
Set a Reminder for Voucher Expiry
Add a recurring calendar alert to check your Clubcard account every few months. That way, you’ll never miss a reward opportunity.
Double Your Points with Partners
Always compare your planned in-store redemption with partner offers. You might get far more bang for your buck using them with a restaurant, theme park, or subscription service.
Use the App for Faster Access
With the updated app, you can manage everything—points, offers, vouchers, and receipts—directly from your phone. You’ll also receive alerts about upcoming deals and Clubcard-specific discounts.
Combine Offers
Stack your Clubcard voucher with in-store Clubcard Prices for double savings. Many products already have discounts when you scan your Clubcard, and applying a voucher on top can lead to even greater value.
What Happens If You Miss the App Update?
If you fail to update your Tesco app before March 31, you will:
- Lose access to your digital Clubcard
- Be unable to redeem vouchers via the app
- Miss out on personalised offers and “Your Clubcard Prices”
- Be unable to manage your account through the mobile platform
However, you can still use Tesco.com to access your Clubcard account via a web browser, but the convenience of the app will be lost until it’s updated.
The Bigger Picture: Tesco’s Digital Transformation
This update is part of Tesco’s broader effort to enhance its digital offerings in a competitive retail landscape. With rivals like Sainsbury’s Nectar and Lidl Plus investing heavily in mobile apps and data-driven loyalty, Tesco is refining its ecosystem to stay ahead.
The decision to sunset older app versions and phase out Pay+ may be unpopular in the short term—but it aligns with industry trends towards simplified, more secure mobile platforms.
Final Thoughts: Update Now or Risk Losing Access
Tesco shoppers should not delay. Updating the Tesco app before March 31 is essential if you want to continue:
- Scanning your digital Clubcard
- Accessing personalised deals
- Redeeming vouchers on the go
- Participating in future promotions
It takes just a few taps to install the latest version, and doing so ensures you won’t miss out on valuable rewards and exclusive offers.
In the meantime, make sure to check your voucher balance, explore partner redemptions, and enjoy limited-time deals like the PizzaExpress food and drink offer.
As Tesco continues to evolve, staying updated means staying rewarded.
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